Returns & Refunds

Returns & Refunds

We want you to love what you wear. If a Soul Kicks order isn't right for you, you may return it for any reason within 30 days of delivery.

What we accept

• Any item, for any reason, within 30 days of delivery.
• Items should be unwashed and free of odors, stains, or pet hair so we can process the return.
• You don't need to keep the original packaging.

How to start a return

Email soulkicksllc@gmail.com with your order number and the item you'd like to return. We'll reply within 2 business days with a return address and instructions. Please don't ship anything back before you hear from us, as we can't process unannounced returns.

Return shipping

If the item is defective, misprinted, damaged, or we sent the wrong thing, we cover return shipping and send a replacement or full refund at no cost to you. For all other returns, you cover the cost of shipping the item back to us.

Refunds

Once your return arrives we'll inspect it and issue your refund to the original payment method within 5 business days. Refunds cover the price of the item. Original shipping charges are refunded only when the return is the result of our error.

Exchanges

The fastest way to swap a size or design is to return the original item for a refund and place a new order.

Damaged, defective, or wrong items

Our shirts are printed to order, and occasionally a print comes out wrong. Email us within 30 days of delivery with a photo of the issue and we'll send a replacement free of charge. You do not need to return the original.

Items we can't accept

• Returns requested more than 30 days after delivery.
• Items that have been washed, worn extensively, altered, or damaged after delivery.
• Gift cards.

Questions

Email soulkicksllc@gmail.com and a real person will get back to you.